Home Start East Lothian Families

Families FAQ

Will all the information I give to Home-Start remain confidential? 

Yes. Any discussions held between yourself and the volunteer/co-ordinator will not be shared without your consent. However, everyone at Home-Start has a duty to ensure the safety of children. If we believe your children are at risk then the volunteer/coordinator may have to pass this o

What if I don't like my volunteer?

Hopefully, this won't happen. But if you are not completely satisfied with the service provided by Home-Start East Lothian, then please discuss this with Andy or Katy.

What happens if I move away?

Unfortunately, Home-Start East Lothian can only support families in the area listed. If you move away we might be able to refer you onto another Home-Start scheme.

What happens if I have a complaint?

We would hope that you could discuss this with one of our coordinators, but if this is not possible you are welcome to lodge a written complaint with the Chairperson of the Board of Trustees