Volunteers FAQ

What happens if I'm asked to support a family I don't get on with?

The matching process is done very carefully so this simply shouldn't happen, but please contact Andy or Katy and they will happily discuss your concerns with you.

Will I be left on my own once I'm matched with a family?

No! The coordinator will speak to you after your first visit alone to make sure everything went on OK and after that will be available at any time that you feel that you have issues to discuss. You will decide together how often you want telephone contact. You will meet with the co-ordinator every 4 weeks for a support session.

What if I start and then realise it's not for me?

The preparation course is designed to give you a taste of what it's like to work with us. It will help you to decide whether Home-Start is for you or not. There is no pressure on you to complete the course if you feel it's not what you're looking for. At the end of the course there is a chance to meet with one of the Trustees and a coordinator when you'll have the opportunity to discuss fully any anxieties you have.

What if the family needed me at a time I couldn't manage?

You tell us when you are available. This is taken into account when matching you with a suitable family. Your availability will be made clear to the family from the start